New Temporary Turnaround Times
As of 07-May-2020
As you may have read in our previous post, we are able to safely start fulfilling orders once again, if you have yet to do so click here to get up to speed. We have seen an influx in orders since we have reopened and has taken an impact on our guaranteed fulfilment times.
As we are running a skeleton staff the new turnaround time (the time from placing your order, to it being sent in the post) has now changed depending on the product. It is fairly simple and split into two different categories and can be seen below. These lead times will remain until further notice.
Temporary turnaround times:
Clothing – 12 Working Days
Any other products – 6 Working Days
Not all orders will take this long - it depends on what’s being fulfilled - but it’s important to communicate these updated lead times with our customers.
Once we are able to safely return to our regular regime, we will likely return back to our normal timeframes.
It is also worth taking into account delivery times. Unfortunately these are out of our control. If you are intending to shop with us it is worth noting for our regular and recorded delivery options we use Royal Mail. Please read Royal Mail's incident bulletin by clicking here to see whether there are any delays to your country. At present for some countries Royal Mail are holding all post so they could see severe delays, so please check before ordering.
For orders to the United States of America we use USPS and are still shipping. Please check with your local USPS website as your state could be experiencing delays. We offer affordable postage to the USA. Your shipping confirmation email also includes your tracking number.
We hope you are safe and well during these tricky times.
Myles & Myles Team